Just Like Subway and Bus Riders, the Disabled Find Getting Around New York Maddening https://nyti.ms/2YwObUu

Disabled passengers have long complained that Access-A-Ride service is poor. The transit agency has introduced apps to make scheduling easier.
The New York Times New York Transit Systems, Disabilities
By JAMES BARRON from NYT New York
https://nyti.ms/2YwObUu